Return & Refund Policy
Because everything we make is fresh, perishable, and made to order, we do not accept returns or exchanges on baked goods. For food safety reasons, items that have left our care cannot be resold or restocked.
If something isn't right
Your satisfaction matters to us. If an order arrives damaged, incorrect, or otherwise not up to the quality you expect, we will remake the item at no cost to you.
To request a remake:
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Contact us within 24 hours of pickup or delivery.
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Include a brief description of the issue.
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Send a photo of the item if possible — it helps us make it right and improve.
Approved remakes are prepared as soon as our schedule allows, and we will coordinate a new pickup or delivery time with you.
Cancellations
Orders may be cancelled or changed up to 48 hours before the scheduled pickup or delivery date. Cancellations after that point cannot be accommodated, as ingredients have already been purchased and production has begun.
Allergies and special requests
Please notify us of any allergies or dietary restrictions at the time of ordering. Our kitchen handles wheat, eggs, dairy, nuts, and soy, and we cannot guarantee that any item is free from cross-contact. Dissatisfaction related to a preference not communicated at the time of ordering does not qualify for a remake.
Questions
Reach out to us at baker@honeybearbakingco.com, we're always glad to hear from you.